As a Client Service Executive, you will provide indispensable support to the client service team in the delivery of effective project management.

Friendly, yet always professional, you will approach your tasks and responsibilities in a positive and proactive manner, anticipating needs and responding quickly with a genuine desire to learn all you can about branding, design and the creative industry.

A curious spark, you will actively listen, ask intelligent questions and participate in the process with energy, enthusiasm and enterprise. Grounded with good attention to detail, you’ll be able to quickly come to grips with internal ways of working and instinctually know what it means to be a good, reliable team player.

Every day, you’ll prove your value by showing up, being organised, communicating effectively and going the extra mile for the success of the project, the client, your team and JDO.

Client Service Executives report to a Client Business Director and work as part of a designated client service team led by a Client Director and Client Manager.

Responsibilities

• Support: Provide day-to-day support to the client service team in the coordination and administrative management of client accounts and brand design projects.

• Administrative: Tasks include scheduling client meetings, internal briefings and creative reviews; capturing meeting notes; writing and circulating contact/status reports; up-to-date and accurate filing of project materials and presentations; as well as other ad hoc administrative activates that support the smooth and successful running of projects.

• Project Management: Assist with the day-to-day organisation and planning of internal resources to fulfil project requirements; generating and updating time plans, budget sheets and phase facts; eventually learning to write briefs and workplans for smaller workstreams as well as project estimates and proposals.

• Financial Tracking & Reporting: Opening and running projects through Paprika financial system (training to be provided).

• Creative Check: Assist in the review of creative work to ensure that it meets the brief; proofing artwork before release to client/printers.

• Strategic Research: Carrying out desktop research to help the wider team gain deep understanding of brand, consumer, competitive landscape, and market.

Experience Necessary

•  +1 year project/account management experience within a design/creative/marketing/advertising agency

• A genuine desire to work within the creative industry, specifically in brand, packaging, FMCG sector 

We invest heavily in our people and help them drive their personal development. We offer very competitive salaries, exceptional benefits and WFH flexibility.

As an equal opportunity employer, we embrace individuality and diversity. We ensure to include all perspectives and for each individual to have a voice. It's only when we give people a voice that we will get the best and most relevant ideas and truly deliver successful work for our clients.